FAQ
At The Therapy Chick, I strive to provide a seamless and enjoyable experience for my clients. The following booking, cancellation, and wait list policies have been designed to ensure a smooth and efficient process for everyone involved.
By booking a session with The Therapy Chick, you agree to abide by these policies. We appreciate your understanding and cooperation in helping us maintain a smooth and enjoyable experience for all our clients.
Booking Policy
All sessions must be booked at least 24 hours in advance through our online booking system.
Clients must provide accurate and up-to-date contact information when booking a session.
Payment is required at the time of booking to secure your appointment.
Bookings are subject to availability, and I encourage clients to book their preferred session times well in advance.
If you have purchased a package or have a subscription, please make sure to book your sessions using the unique code or account provided to you.
Cancellation Policy
If you need to cancel or reschedule a session, please do so at least 48 hours before the scheduled appointment time.
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Cancellations or rescheduling requests made within 48 hours of the appointment time will incur a 50% cancellation fee.
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If you fail to attend your session without prior notice, the full session fee will be charged, and no refunds will be provided.
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To cancel or reschedule a session, please use the link provided in your booking confirmation email or contact us directly.
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Waitlist Policy
If your preferred session time is fully booked, you may join our wait-list through the online booking system.
When a spot becomes available, clients on the wait-list will be notified via email or text message on a first-come, first-served basis.
Upon receiving a wait-list notification, clients will have 24 hours to confirm their booking and make the payment. If the booking is not confirmed within this time frame, the spot will be offered to the next person on the wait-list.
Please note that joining the wait-list does not guarantee a session at your preferred time.
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FAQ (cont)
Frequently Asked Questions
Q: What is the difference between The Therapy Chick and traditional therapy or counseling?
A: The Therapy Chick is a mental health consulting service, not a licensed therapy, counseling, or psychiatric practice. I provide support, guidance, and companionship, but do not diagnose, treat, or provide medical advice for mental health conditions. If you require professional therapy, counseling, or psychiatric services, I recommend contacting a licensed therapist, psychologist, or psychiatrist.
Q: Are the services provided by The Therapy Chick confidential?
A: Yes, I value your privacy and ensure that all conversations between you and I remain confidential. However, please note that, as mental health consultants and not licensed therapists, our conversations are not protected by legal confidentiality privileges, and I may be required to disclose information in specific circumstances (e.g., if there is an imminent risk of harm to yourself or others).
Q: How do I book a session?
A: To book a session, visit our website and navigate to the "Services" page. Choose the service you'd like to book, select a date and time, and complete the booking process by providing your contact information and making the payment.
Q: Can I purchase a package or subscription?
A: Yes, I offer various packages and subscription plans to cater to your specific needs and preferences. You can find more information about our available packages and subscription plans on our "Services" page.
Q: How do I cancel or reschedule a session?
A: To cancel or reschedule a session, please refer to the cancellation policy outlined in your booking confirmation email. You can use the link provided in the email or contact us directly to make any changes to your booking.
Q: Are the sessions conducted in-person or online?
A: All sessions are conducted online through a video conferencing platform, allowing for flexibility and convenience.
Q: How long are the sessions?
A: Session lengths vary depending on the service you choose. I offer 30-minute, 1-hour, and longer sessions depending on your needs. Please refer to the individual service descriptions on our "Services" page for specific duration details.
Q: What if I have a question that is not addressed in this FAQ section?
A: If you have any additional questions or concerns, please feel free to contact us directly through our website's "Contact Us" page, and we will be happy to assist you.
Privacy Policy
Privacy Policy
The Therapy Chick respects the privacy of all its users. This privacy policy is designed to inform you about how we collect, use, and protect any personal information you share with us.
Information We Collect
We may collect information that can identify you ("personal information"), such as your name, email address, phone number, and any other relevant information you provide during the course of interaction with our services.
Use of Your Information
We use your information to provide you with the services you have requested, improve our services, and communicate with you. We do not sell or share your personal information with third parties without your explicit consent.
Data Security
We take strong measures to protect your data. Personal information is stored on secure servers and is only accessible to a limited number of personnel who have special access rights and are required to keep the information confidential.
Third-Party Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those other sites and we recommend that you review the privacy policies of each site you visit.
Changes to this Policy
We may occasionally update this privacy policy. We will notify you about significant changes by placing a prominent notice on our site.
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Contact
If you have any questions regarding this privacy policy, you can reach us through our contact form on our website, or email us at thetherapychick@gmail.com
Please note that by using our services, you consent to the collection, storage, and use of your information as outlined in this privacy policy.
Last updated: May 2023.